The confidential support portal is for remote support sessions that will involve confidential or regulated information. Session recordings and logs will be retained for 90 days.Ĭonfidential Portal – General sessions are recorded for training and quality control purposes. The general support portal is for regular remote support sessions. Remote Support Sessions flow through one of two session portals.
Only University issued endpoints may have permanently installed Jump Clients.
Bomgar jump client for mac full#
A local user is in full control of the support session and can terminate it at any time. The user will be presented with a Remote Support EULA in the chat window that appears when a support session starts.
Bomgar jump client for mac install#
This method of remote support does not require a user to install anything or take any action to begin remote support. After the session is complete, the temporary Jump Client automatically uninstalls.Ī Remote Support Representative initiates an unattended session through the console on endpoints that have a pre-installed Jump Client. The user is in full control of the support session and can terminate it at any time. The user must accept a Remote Support EULA before support can start. This method of remote support requires a user to download and install a temporary Jump Client. At the support portal, a user selects the name of their IT Support Representative or the user types in a pre-shared session key. The configuration for a Remote Support session is determined in four phases: Initiator, Portal, Connection, and Authorization.Ī support session is initiated by a user or a Remote Support Representative.Īttended sessions are initiated by a local user that navigates to one of two online portals: or. Watch or Download the Remote Support Announcement Video Here. Remote Support Announcement at December 6th UNIT Meeting At any time a user can terminate the remote session by closing the BeyondTrust chat window.
On privately issued University devices, local user consent is required to begin the remote session and allow an IT support representative to access and control the device. Users are always in full control of their support experience when connecting with an IT support representative. All data transmitted during a remote session is encrypted from end-to-end, and all actions performed by IT staff during a support session are logged and routinely audited. Remote Support at the University of Nebraska has been architected with user privacy and data security as the foundation. If you would like to schedule one-on-one or group training with a Remote Support Administrator, please contact Nick Merchen or Raul Ochoa. These training resources will prepare an IT Support Representative with the knowledge they need to use BeyondTrust (formally Bomgar) effectively and efficiently.
0 kommentar(er)
